Ordering
Automation
Open ECX’s Ordering solution revolutionises the way you manage customer orders. Our cloud-based platform streamlines the entire order-to-cash process, driving operational efficiency, 100% accuracy and customer satisfaction.
Optimise and Automate Your Order-to-Cash Process
Our Ordering solution automates the receipt and processing of electronic customer orders, removing time-consuming manual tasks to reduce cost per order and error rates, while optimising cash recovery and revenue recognition for increased profitability.
Data is extracted from the source document with 100% accuracy, then enriched and transmitted directly into your SOP and ERP system in real time, providing a seamless integration and flow of information to drive efficiency, processing speeds and customer satisfaction.
Key benefits of Open ECX Ordering
Near Real-Time Processing
Realise near real-time processing, with orders processed in an average of 34 seconds.
Enhanced ROI
Streamline operations, minimise errors, and optimise resource allocation for significant cost savings.
Improved Accuracy
Eliminate manual data entry errors and ensure 100% accurate order placement.
Accelerate Onboarding
Our dedicated team gets you set up quickly, so you can quickly realise the benefits of the solution.
Customer Satisfaction
Process orders faster allowing you to reduce delivery times and provide outstanding customer service.
Data-Driven Insights
Access comprehensive reports and analytics to make informed decisions and drive continuous improvement.
Native Cloud Platform
Fully scalable SaaS solutions, architected in Azure with high availability.
Customer-Centric Support
Our support team is dedicated to delivering outstanding levels of customer service.
Our customer community
How order automation can benefit your business
Open ECX's electronic ordering solution benefits every department involved in the order-to-cash process.
Sales Teams
- Accelerate Sales Cycles: Eliminate time-consuming manual order entry and processing bottlenecks, enabling faster turnaround times and increased sales capacity.
- Enhance Customer Relationships: Provide a seamless ordering experience, respond to inquiries promptly, and build stronger relationships with your customers.
Customer Service
- Improve Responsiveness: Access real-time order status and tracking information to quickly address customer inquiries and resolve issues.
- Boost Satisfaction: Deliver accurate order updates and proactively communicate with customers to enhance the overall customer experience.
Finance Teams
- Improve Revenue Forecasting: Seamlessly integrate order data with your invoicing system, eliminating discrepancies and providing visibility of customer order commitments.
- Optimisation of Overall Order-to-Cash Process: Faster order processing and fulfilment enable quicker payments and improved cash flow.
Warehouse & Logistics
- Streamline Fulfilment: Automated order processing and routing to support efficient and effective picking processes, reducing errors and ensuring timely delivery.
- Improved Capacity Planning: Early insight into demand from inbound orders, supporting effective operational capacity planning.
Key features of Open ECX Ordering
Automated Order Processing
Eliminate manual data entry and reduce errors.
Multiple Order Input Channels
Accept orders via EDI, email, web forms, and more.
Advanced Reporting & Analytics
Analyse valuable insights and improve straight-through ordering.
Customisable Business Rules
Tailor the ordering process to your unique business needs.
Real-time Order Validation
Pre-validate your customers order data.
Seamless System
Integration
Streamline data flow into your ordering system and ERP.
Customer Case Studies
Our customer case studies provide a window into the real-world successes achieved through partnerships with Open ECX. From significant cost savings and efficiency improvements to strategic supplier relationships and streamlined operations, these case studies showcase the transformative effect our solutions have on businesses just like yours.
Resources
Precon Chooses Open ECX to Transform their Order Processing
Open ECX win ‘Development Team of the Year’ at the Business UK Awards
Open ECX Bolsters Team Amid Expansion Into New Sectors
Arco Chooses Open ECX to Automate Order Processing
Open ECX partners with K8 to further digitise the supply chain
Frequently Asked Questions
What types of order can Open ECX's Electronic Ordering system handle?
Our system is designed to handle a wide range of order types, including purchase orders, sales orders, and returns, from various sources like EDI, XML, CSV, PDF files, and email. We can also accommodate orders from businesses with multiple branches, automatically identifying and allocating orders to the correct location.
How does Open ECX’s Electronic Ordering integrate with my existing ERP system?
Open ECX seamlessly integrates with a wide range of ERP and sales order processing systems, ensuring a smooth flow of data to your existing infrastructure. Our unique conversion technology extracts the underlying physical data from source documents with 100% accuracy, transmitting order information directly into your systems in real time.
Can the solution be customised to match my business processes?
Yes, our Electronic Ordering solution offers customisable business rules, allowing you to tailor the order processing to your specific requirements. This ensures that orders are validated and flagged for potential errors, all while maintaining a full audit trail.
How does Open ECX’s Electronic Ordering improve customer service?
By automating order processing and providing real-time tracking and reporting features, our solution gives you more time to respond to customer enquiries faster, provide accurate order updates, and ensure timely deliveries. This enhances the overall customer experience and helps you meet your SLAs.
What kind of reporting and analytics does Open ECX’s Electronic Ordering offer?
Our platform provides comprehensive, real-time tracking and reporting features, giving you valuable insights into order receipt, processing status, and potential issues. This data-driven approach allows you to monitor performance, identify bottlenecks, and make informed decisions to optimise your order-to-cash process.