Trusted by 17,000+ businesses worldwide

How automated E-ordering works

From customer order to system entry in seconds, not shifts.

The order lands

Any format, any channel: EDI, email, CSV. No extra work for your customers.

We do the heavy lifting

We identify and capture every line, reference and quantity, accurately and automatically.

We check it all stacks up

We enrich the data to fit your system, applying your business rules. We flag exceptions before anything reaches your SOP.

And it's on the move

We post clean orders to your SOP and ERP in real time. Your team sees it instantly. Your warehouse can act on it immediately.

We know ordering, whatever your industry

Putting the "order" back into your ordering process.

Construction

We've spent years elbow-deep in construction supply chains, where we're already connected to more than 15,000 businesses. Late invoices don't just annoy your AP team, they ripple onwards through the supplier network. We turn a stack of paper into clean, matched data in minutes, so Fair Payment stays a promise you can actually keep.

Invoice processing time

<1 min

Staff workload cut

50%

Construction firms
‍

15,000+

See the industry page

Building Materials

Merchants don't need another system fighting their ERP, they need orders and invoices that turn up right the first time. We love your existing ERP, whether it's SAP, NetSuite, Bistrack or Business Central, so there's no disruption and no lengthy integration project. Just paperwork that moves as fast as the yard does, and a team that's free to talk to suppliers.

Yearly transactions

300k+

Invoice turnaround

Real time

Real-time processing

98%

See the industry page

Engineering

Multi-project, multi-site. Engineering invoices arrive loaded with retentions, variations and enough line items to break a spreadsheet. We capture every line at 100% accuracy, so project costs stay honest and every moving part stays in sync, whether you're using COINS, IFS or another ERP.

Daily staff time savings

6 hrs

Time saved per 1,000 invoices

16 hrs

Query turnaround
‍

<24 hrs

See the industry page

Food & Beverage

Perishables don't pause for paperwork. Food and beverage suppliers send statements however it suits them, whether that's PDFs, scans or EDI feeds. We process every line at 100% accuracy, however long the invoice runs, with no extra charge for going long, so your stock keeps moving and the paperwork keeps pace.

Daily invoices processed

8.5k+

Line items in an invoice

700k+

AP contacts managed
‍

4k+

See the industry page

Manufacturing

Not every order plays nicely with a web shop or EDI feed. Some just land as a PDF in someone's inbox, running up to 150 order lines deep, and someone has to key it into the ERP by hand. That used to mean days of manual entry and a week's wait for a confirmation, now it's minutes, running as smoothly as the production line it's feeding. Your customers won't even notice the difference, except how fast their orders turn up.

Countries live, and counting

Order lines per transaction

~150+

Order confirmation time

Minutes

See the industry page

Medical & Pharmaceuticals

Healthcare orders don't come in neat, round numbers. Multiple SKUs, sterile packs, compliance paperwork, and every line has to match exactly, because in this sector, close enough has never been good enough. We accurately automate ordering and invoicing across thousands of locations, with a full audit trail behind every transaction, so your team keeps pace with the volume without carrying the risk.

Reconciliation time

50% less

Order process time

Seconds

Staff workload cut

50%

See the industry page

Built to remove the manual work from ordering

Every order, captured accurately, the first time.

Automated order processing

We process every order automatically, checking it against your data in real time. Anything that doesn't match goes to suspense, not lost in a queue.

Every channel, one process

Email, API, SFTP, AS2: whatever your customers use to send an order, we take it in and process it the same way.

Advanced reporting and analytics

See exactly where discrepancies and delays are building up, by supplier and by age, so you know where to focus before it becomes a problem.

Customisable business rules source

You set the rules that catch problem orders before they reach your ERP. Route by value, supplier or exception type. Your controls, your way.

Real-time order validation

We catch invalid or unmatched data before it ever reaches your ERP, flagging exactly what's wrong so nothing slips through unchecked.

Works with what you have

SAP, Oracle, GenetiQ, Klipboard, Microsoft Dynamics: whatever you're running, we connect to it directly. No disruption, no lengthy integration project.

All case studies

Here's what our customers say...

increasing team output

"By automating some of our most time-consuming and repetitive manual orders, we were able to increase one team's throughput by 30%, without needing to increase headcount."

Mia Van Biljon, Senior eCommerce Development Manager, Wolseley

Read story

value add for staff

"Open ECX has completely freed up our customer service team to do what they do best, connecting with people. With orders now processed in an average of just 34 seconds, the ordering solution has reduced the time spent on manual tasks."

Jacquie Capper, Sales Director, Cheshire Mouldings

Speeding up ordering

"Since switching to Open ECX, our system now runs smoothly, with 98% of orders processed in just 70 seconds. This marks a significant improvement compared to the slow processing speeds and system downtime we faced with our previous provider."

Paul Burton, Digital Adoption Manager, Arco

Read story