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E Tupling improve accuracy and scalability with Open ECX’s Invoicing and Ordering solutions, seamlessly integrated into Kerridge Commercial System's K8 ERP.

The Business:
E Tupling 

With over 57 years of experience, E Tupling is a leading distributor to independent merchants, providing expert solutions in building, plumbing, renewables, underfloor heating and ventilation, supplying over 7,000 product lines.

With a turnover of over 10 million, handling over 4,000 orders and hundreds of supplier invoices each month, E Tupling identified that their current process of manually keying both sales orders and invoices was no longer efficient for their rapidly growing business.

Seamless Integration into K8

 

The Requirements:
Accuracy and Scalability 

Recognising the need to adopt a digital solution that would streamline manual processing in two key areas of the business, incoming orders and supplier invoices, the team was looking to adopt a solution to free up resources, improve process efficiency and handle increasing transaction volumes without the need to hire additional staff.

E Tupling’s operations are integrated with Kerridge Commercial System’s (KCS) K8 ERP system – an essential part of the business. The comprehensive platform manages all the company’s trading activities and incorporates a fully integrated suite of software that manages all aspects of inventory, logistics and finance. The sophisticated ecommerce trading platform and suite of digital apps have enabled the business to greatly enhance customer service and improve efficiency. The electronic orders from Open ECX flow seamlessly into K8 for order management, including its comprehensive inter-branch logistics capabilities, to satisfy customer demand quickly and efficiently.

As well as the need for direct integration, E Tupling’s journey towards digital transformation required a provider that had the capability to process a high volume of transactions more efficiently, offer line-level detail and ensure 100% accuracy. This was essential to support their growth, optimise the use of resources, and sustain their competitive edge in the market.

Implementing Open ECX’s solutions has been a smooth process, enabling direct integration with our K8 ERP, without causing any impact to our suppliers or customers. The transition was seamless, immediately recognising improvements in efficiency across both our invoicing and order processing.
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The Integration:
KCS K8 Capability 

Open ECX’s solutions are designed to integrate seamlessly into existing ERP systems, ensuring rapid deployment and minimal disruption to business operations. With a long-established relationship with KCS, Open ECX is experienced in integrating into the K8 ERP system, offering a complementary solution that delivers greater automation and improves processing speeds and accuracy.

For E Tupling, this compatibility facilitated a smooth and efficient transition to a more automated workflow without impacting their customer service or operations. The simplicity of the integration ensured E Tupling could immediately experience the benefits of Open ECX’s advanced automation, syncing directly with their K8 ERP system to provide one single source of truth for their transaction data.

As all of the transactions are imported directly into K8, this has resulted in real efficiencies. E Tupling has been able to redeploy staff that in the past would have entered these transactions manually. In addition, the speed and accuracy of the order import has resulted in significant improvements in order processing speeds, greatly enhancing customer service.

The Solution:
Invoicing and Ordering Automation 

Working closely with Open ECX’s dedicated onboarding team, E Tupling experienced a smooth onboarding process with high supplier adoption rates to realise a quick time to value across customer orders and invoices.

Open ECX’s automated solutions have alleviated E Tupling’s staff from time-consuming manual tasks, enabling a streamlined and efficient approach to processing transactions.

The business now benefits from high levels of processing speed and accuracy, reducing errors and delays to ensure invoices are paid on time and orders processed correctly, helping to strengthen supplier relationships and customer experiences.

As our business continues to grow, Open ECX’s solutions can scale to support our increasing order and invoicing volumes to ensure consistently high levels of operational efficiency. The solution has simplified business processes, allowing our finance team to manage high transaction volumes effectively and efficiently, without the need to expand our workforce.
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E Tupling

The Results and Improvements: 
Supporting Scalability

By implementing Open ECX’s automated Invoicing and Ordering solutions, E Tupling has significantly enhanced its operational efficiency, minimising the need for manual data entry to reduce the risks associated with human error. This has allowed existing employees to shift their focus to more strategic aspects of the business, such as improving customer relationships and driving growth. Consequently, E Tupling can handle higher transaction volumes without the necessity of increasing headcount, which was an essential requirement for their business.

As E Tupling’s order volumes continue to increase, Open ECX’s Invoicing and Ordering solutions can adapt to support their scalability and expansion. 

The digital solution streamlines the entire order fulfilment process, enabling E Tupling to adapt swiftly to an evolving market and operational demands. The automation capabilities allow E Tupling to manage increasing order volumes, enhancing the experience for their customers.

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