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Open ECX Increases Efficiency and Enhances Supplier Relationships for McLaughlin & Harvey.
 

The Business:
Construction and Civil Engineering

With over 170 years of experience, McLaughlin & Harvey is a privately owned company specialising in construction and civil engineering. Founded in 1853, the company operates across the UK and Ireland, employing over 800 people with offices in Belfast, Glasgow, London, and Birmingham.

Committed to shaping the built environment in a sustainable and considerate way, McLaughlin & Harvey partners with clients to deliver projects that exceed expectations. Their collaborative approach ensures they honour commitments while focusing on sustainability.

The company provides a broad range of services, including construction, civil engineering, fit-out projects, and facilities management. Their expertise spans multiple sectors such as healthcare, education, defence, industrial, retail, sports venues, residential, and more.

 

The Requirements:
Seamless Integration with COINS ERP

When seeking a digital Invoicing solution, McLaughlin & Harvey required a partner that could seamlessly integrate with their existing COINS ERP system. Open ECX’s Invoicing solution stood out for its proven compatibility with COINS and support for multiple document formats, such as XML and PDFs.

This integration centralises information, enhancing visibility for users, without them having to switch between systems to access data. The result is improved data quality across the organisation and a real-time data flow throughout the invoicing process, maximising value for McLaughlin & Harvey. The ability to access both XML and original PDFs directly within COINS ensures that users have all the necessary information in one place.

For us, we needed an automated solution that had proven integration with our COINS ERP system with minimal impact on our suppliers. Adopting Open ECX’s Invoicing solution has made the process so much easier, with suppliers having the ability to send PDFs directly to Open ECX with no changes.
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The Solution:
High Supplier Adoption

McLaughlin & Harvey also prioritised a solution that minimised disruption for suppliers. With Open ECX, suppliers can continue using their existing invoicing processes at no cost. Suppliers simply send PDFs directly to Open ECX, eliminating the need for EDI implementation or other significant changes.

This approach drives high supplier adoption rates while avoiding the challenges often associated with implementing new systems. Open ECX manages the entire onboarding process directly with suppliers, ensuring a smooth transition.

McLaughlin & Harvey quickly experienced the benefits of Open ECX’s streamlined and automated invoicing system, enhancing their relationships with suppliers through more efficient and reliable payment processes.

Seamless integration into COINS ERP

 

The Results and Improvements: 
Optimised Payment Processing to Meet Prompt Payment

Implementing Open ECX’s automated Invoicing solution has delivered transformative benefits for McLaughlin & Harvey, realising significant efficiency gains within its accounts payable processes, freeing the team to concentrate on more value-added tasks for the business.

Standardised formats and the processing of only accurate invoices have improved data quality across the organisation, ensuring consistent and reliable outcomes for McLaughlin & Harvey and its supply chain.

The solution has also shortened payment processing times, enabling faster payments to suppliers, and supporting the business’s commitment to the prompt payment code. These improvements in the processing of invoices have strengthened relationships with suppliers by fostering trust and reliability in payment processes.

The combined benefits of time savings for their accounts payable team, better data quality, and quicker payments have allowed McLaughlin & Harvey to enhance operational efficiency while maximising their investment into their existing COINS ERP system.

We’ve seen significant benefits from an accounts payable perspective, with an improved quality of data on the system, and shortened time to pay, helping us to better serve our supply chain partners and deliver against the business’s Fair Payment obligations.
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