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 Octavius chooses Open ECX to Drive Efficiency and Strengthen Supplier Relationships. 
Octavius

octavius

Octavius is a specialist transport infrastructure and civil engineering business, supplying key public bodies such as Local Authorities Network Rail, National Highways and Transport for London.

The business chose Open ECX to automate its AP process. 

The Business:
Rail, Highways and Regional Civil Engineering

Octavius is a specialist transport infrastructure and civil engineering business, supplying key public bodies such as Local Authorities Network Rail, National Highways and Transport for London.

They ensure their work provides a safe, efficient transport network, working closely with customers and partners to keep trains running and traffic moving on the roads.

Starting as a small engineering company in 1966, the business has grown significantly, with revenues of over £300 million.

The Requirements:
Strengthening Supplier Relationships

Before selecting an automation provider, Octavius’s finance team processed all their supplier invoices manually - a time-consuming approach that often led to errors and delays. These issues could often affect relationships with suppliers due to late payments, creating a need for a digital solution that could improve processing times and increase accuracy without disrupting supplier processes.

Initially, Octavius partnered with an automation provider, but the solution didn’t meet their service expectations. Seeking a provider that could deliver both operational efficiency and exceptional service, they transitioned to Open ECX.

Open ECX’s automated Invoicing solution has significantly improved our processes, saving 80 hours of staff time during the first half of the financial year.
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The Solution:
Smooth Integration and Skilled Technical Team

Open ECX’s Invoicing solution integrates seamlessly with Octavius’s existing COINS ERP system, creating a seamless, single source of truth between their financial processes to ensure visibility of consistent and accurate real-time data.

This streamlined setup allowed for a smooth transition and onboarding process, managed by Open ECX’s highly skilled technical support team, who worked closely with Octavius to ensure quick troubleshooting and seamless integration. Suppliers were onboarded onto the system within a matter of weeks, so the Octavius team could quickly realise the efficiency benefits of the solution.

Through adopting Open ECX’s Invoicing solution, Octavius has eliminated manual steps in invoice processing and reduced the risk of errors. The team now benefits from a streamlined process that delivers 100% data accuracy, improved processing speeds and automated workflows for efficient accounts payable processing.

The Results and Improvements: 
Driving Operational Efficiency

Open ECX’s automated solution has transformed Octavius’s invoicing process, delivering accuracy and enhanced efficiency, with improved processing speeds to support fair payment to suppliers.

For every 1000 invoices Octavius processes through Open ECX’s Invoicing solution, the business saves approximately 16 hours of staff time, enabling the finance team to focus on more strategic tasks.

A standout benefit for Octavius has been Open ECX's exceptional customer support. Octavius receives consistent, hands-on assistance from both technical and customer support teams. With weekly calls, Octavius receives proactive updates, real-time troubleshooting, and continuous optimisation, ensuring a consistently high-performing invoicing system. The Open ECX team’s collaborative approach has exceeded Octavius’s expectations, giving them full confidence in the reliability of the solution.

"The support we’ve received from both the technical and onboarding teams at Open ECX has consistently exceeded our high expectations. Their collaborative approach, including regular weekly calls, ensures everything runs seamlessly, giving us confidence in the system’s performance."

Transitioning to Open ECX has truly transformed our operations. Previously, we struggled with inefficient invoice processing, and our previous provider couldn’t deliver the support we needed. Since partnering with Open ECX, we’ve experienced significant improvements in our payment processes, allowing us to build stronger relationships with our suppliers.
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