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CP Hart improve efficiency and streamline business processes with Open ECX"s electronic Invoicing, processing directly into their BisTrack system.

The Business:
CP Hart

Founded in 1937, C.P. Hart is at the forefront of luxury bathrooms in the UK, with over 80 years of premium bathroom expertise and service. From traditional to contemporary bathrooms, they stock a range of products from some of the world’s finest designers and manufacturers, from classical and traditional through to modern and contemporary bathrooms.

Offering bathrooms to both customers and the trade, the business experienced significant growth in recent years, and was looking to increase the efficiency of their invoicing process. With increased sales, CP Hart’s internal team had been struggling to keep on top of manually processing invoices. The operation was time-consuming and dragged staff away from focusing on value-added areas of the business. In looking for a new solution, CP Hart prioritised the removal of manual methods, and a seamless integration into their BisTrack back-office system.

The Requirements:
Remove Manual Processing

The Open ECX electronic invoicing solution allowed C.P Hart to reduce costs, increase efficiency and streamline business processes without having to alter their existing BisTrack back-office system. The automated system matches invoices to orders – significantly reducing the time spent processing invoices manually. The solution has introduced automation to CP Hart’s way of invoicing and greatly improved compliance levels.

The solution also provides benefits to suppliers, including certainty of invoice delivery, reduced number of disputed invoices and the receipt of more accurate order information. The only requirement for CP Hart’s suppliers is the ability to create a PDF invoice. The Open ECX system does the rest, automatically validating and converting the invoice data. From C.P. Hart’s perspective, these documents are received and processed as if they were conventional EDI data files and processed directly into their BisTrack system.

Through Open ECX’s, we’ve been able to eliminate what was a non-value added and time-consuming task for our finance department.This has enabled us to redeploy the new-found capacity to manage our growing sales workload rather than make any headcount reduction.
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