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Accelerating P2P and O2C Processing for Healthcare Supply Operations

Manual order and invoice processing slows operations, increases complexity, and makes it difficult to meet demanding SLAs. Open ECX automates the entire O2C and P2P process, enabling you to handle high volumes across thousands of locations with complete accuracy, freeing your team to focus on business growth and exceptional customer service.

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Increase Processing Times
Handle High Volumes
Supporting Healthcare Supply Operations
Open ECX_Rapid Roll-out

Increase Processing Times 

In the pharmaceutical and medical sector, delays in order and invoice processing can have serious impacts on supplier relationships, customer commitments, and theatre schedules. With thousands of orders and invoices handled each month, manual entry, approvals, and reconciliation slow operations and increase pressure on teams. Open ECX automates these processes, keeping critical processes moving efficiently under high-volume demand.

Open ECX_ROI

Handle High Volumes Without Increasing Headcount

High volumes of recurring orders from hospitals and clinics often generate thousands of invoices each month. Manual email or fax-based workflows slow order receipt, invoice matching, and replenishment, particularly when managing consumables with thousands of SKUs and multiple suppliers. Open ECX provides scalable automation for recurring orders, bulk invoice processing, and exception handling, enabling teams to manage volume and complexity efficiently.

Improve customer relationships

Supporting Healthcare Supply Operations 

Complex orders with multiple SKUs, sterile packs, and detailed compliance requirements increase the risk of mismatched invoices and order errors. Open ECX automates document exchange, ensuring both ordering and invoicing are accurate, fully auditable, and compliant, even for highly detailed or specialised transactions.

Why Choose Open ECX?

No Changes Required for Healthcare Customers or Suppliers

Increase time to value with fast, hassle-free onboarding for both ordering and invoicing. Our experienced onboarding team works closely with your team to ensure a smooth implementation, minimising disruption, and getting your system fully operational within weeks. With proven deployment processes and expert support, you can start benefiting from streamlined, automated workflows immediately.

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Enhanced Accuracy for Patient Safety

Order and invoice errors from bulk orders, variable pricing, or complex supplier requirements can lead to disputes, late payments, and operational risks. Open ECX ensures accurate PO matching, audit-ready workflows, and 100% data accuracy in order capture and processing, supporting both invoicing and ordering. By reducing the risk of incorrect products, quantities, or delivery issues, it helps finance and operations teams work efficiently while safeguarding patient safety.

End-to-End Visibility Throughout the Process

Limited visibility into order status, invoice approvals, and cash flow can delay urgent lab orders and impact forecasting, budgeting, and compliance. Open ECX provides real-time dashboards and analytics, giving full insight into spend, supplier performance, and payment tracking, so teams can make informed decisions and maintain control across the entire order-to-cash process.

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Get Your System Up and Running Within Weeks

Eliminate time-consuming manual entry and reduce delays in both ordering and invoicing with automated processing. With 100% data accuracy from the start, orders and invoices are handled quickly and reliably, freeing your team to focus on strategic, revenue-generating activities.

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Explore our Solutions:  

Open ECX_Statement Reconciliation - With Grad

Statement Reconciliation:

Compare supplier statements against your internal Accounts Payable records to ensure all invoices have been received, recorded, and paid correctly. It helps identify discrepancies such as missing invoices, duplicate payments, or unmatched transactions, allowing finance teams to proactively resolve issues before impacting cash flow, ultimately improving financial accuracy and strengthening supplier trust.

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Integrations

Open ECX seamlessly integrates with your existing ERP systems, ensuring rapid deployment, facilitating a smooth transition for you, your suppliers, and customers, whilst driving high adoption rates. With a growing industry presence, we have a proven integration into the technologies of leading providers such as Klipboard, Intact, Business Central, SAP, NetSuite and Bistrack. 

Resources

Open ECX Heralds Move to New HQ as a Key Milestone in its Growth Strategy

Open ECX Heralds Move to New HQ as a Key Milestone in its Growth Strategy

Business software provider Open ECX has moved tobigger headquarters to support further expansion,...
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Open ECX Strengthens Global Capabilities with PEPPOL Access Point Certification

Open ECX Strengthens Global Capabilities with PEPPOL Access Point Certification

Open ECX is pleased to announce it’s now PEPPOL certified. Customers now have the ability to...
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Open ECX recognised as Klipboard Gold Partner

Open ECX recognised as Klipboard Gold Partner

Open ECX is recognised as a Klipboard Gold Partner, further strengthening its global offering.
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Duty to Report: Insights from the Department for Business & Trade

Duty to Report: Insights from the Department for Business & Trade

At our Customer Summit, we were joined byAndré Fannell, Prompt Payment Officer, from the...
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Open ECX Partners with Cleo

Open ECX Partners with Cleo

Open ECX Partners with Cleo to Deliver Seamless, Intelligent Automation of P2P and O2C Processes to...
Read more >
See All Resources

 

Are you ready to transform your P2P or O2C processes?

Get in touch

Tell us about your operations and challenges, and one of our experts will arrange a personalised demo to show how Open ECX can streamline invoice, ordering, and statement processes while improving accuracy, compliance, and cash flow.

Frequently Asked Questions

What are the key benefits for medical and pharmaceutical suppliers?

Open ECX delivers 100% invoice and order accuracy, faster processing, lower operational costs, scalable high-volume handling, seamless ERP integration, and improved service levels, helping finance teams maintain control and strengthen healthcare customer relationships.

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How does Open ECX handle urgent or time-sensitive orders and invoices?

Our platform processes urgent requests in seconds, providing real-time visibility so finance and operations teams can prioritise critical supplies and invoices while eliminating delays from manual processing.

Can the system manage orders and invoices from thousands of healthcare locations?

Absolutely. Our cloud-based platform scales effortlessly to handle high volumes from multiple NHS trusts, pharmacy chains, GP surgeries, care homes, and private healthcare providers. The system processes orders or invoices at a consistent speed regardless of volume, maintaining service levels during demand peaks.

Does Open ECX work with the complex product catalogues used in medical supply?

Yes. Our solution accurately captures and processes complex order data, including product codes, descriptions, pack sizes, batch requirements, and controlled medicine information. Intelligent validation flags discrepancies before orders reach your warehouse, ensuring accuracy for sensitive medical products.

How does automated order and invoice processing impact relationships with healthcare customers and suppliers?

Faster, more accurate order and invoice processing means fewer errors and predictable delivery. Customers keep using their preferred formats, improving adoption and satisfaction.


Can Open ECX integrate with our existing ERP and warehouse systems?

Yes. We integrate seamlessly with major ERP and warehouse management systems used in medical and pharmaceutical supply, including SAP, Oracle, Microsoft Dynamics, and specialist healthcare systems. Integration ensures smooth data flow from order receipt through to dispatch and invoicing.

What types of documents can the system handle?

Our system processes all document types and formats, including purchase orders, standing orders, and ad-hoc requests from EDI, XML, CSV, PDF, and email. We can also handle orders and invoices for businesses with multiple branches or delivery locations.

What reporting capabilities does Open ECX provide?

Real-time dashboards track order and invoice processing, error rates, customer activity, and operational KPIs, helping teams forecast demand and optimise the O2C process.

How long does implementation take?

Implementation typically takes weeks. Our onboarding team standardises formats, tests processes, and ensures healthcare operations continue as normal while automation is live.