Tobermore Chooses Open ECX to Streamline its Order-to-Cash Process

Tobermore partners with Open ECX to revolutionise its Order-to-Cash process with seamless ERP integration.

About Tobermore:

Founded in 1942 as a sand and gravel business, Tobermore has evolved into a world-class manufacturer of paving and walling products. Now, 80 years on, the company specialises in high-quality solutions for domestic and commercial markets across the UK and Ireland.

Tobermore prides itself on the exceptional performance of its products, offering a comprehensive range to suit every application. Continuous investment in cutting-edge technology and skilled people drives the development of their high-performance, market-leading solutions.

Screenshot 2025-02-03 170011

Jacqueline Ritchie,

Head of Order Management

With a large customer base, we needed the onboarding process to be as smooth as possible. The team at Open ECX delivered just that, providing exceptional communication throughout. We look forward to continuing our journey with the team.

Seamless Onboarding Experience:

With a large customer base and the need to process hundreds of orders, Tobermore required a seamless onboarding process to ensure smooth integration and avoid disruptions.

The Open ECX team provided dedicated support throughout the onboarding process, offering regular updates and project reviews. This efficient approach allowed Tobermore to fast-track its digital transformation in just a few weeks, ensuring alignment across internal teams and supplier networks.

Efficient Order Processing:

Open ECX’s Ordering solution streamlines Tobermore’s order-to-cash process with seamless integration into their Metaphorix Dynamics ERP system. Using unique conversion technology, it extracts physical data from source documents with 100% accuracy, optimising the sales process and eliminating human error from manual order entry.

Before partnering with Open ECX, Tobermore's customer service team manually processed over 2,000 orders a month, a task that consumed more than 50% of the time. This new system frees up valuable time, allowing the team to focus on enhancing customer service and strengthening relationships.

Jacqueline Ritchie,

Head of Order Management

The level of support Open ECX has provided us has surpassed our expectations, completing tasks at exceptional speed and ensuring we are always updated at every step. We're extremely impressed with Open ECX's commitment and look forward to improving accuracy and efficiency through their automated Ordering solution.

Precon Chooses Open ECX to Transform their Order Processing

Ordering, Customers

November 20, 2024

Precon Chooses Open ECX to Transform their Order Processing

Precon Products has chosen Open ECX to streamline its order-to-cash process, benefitting from a...

Arco Chooses Open ECX to Automate Order Processing

Arco partners with Open ECX to automate order processing, boosting efficiency, reducing errors, and...

Open ECX partners with K8 to further digitise the supply chain

Open ECX partners with Kerridge Commercial Systems to offer K8 customers a Next Generation EDI...

Are you ready to transform your P2P and O2C processes?

Let's connect

Tell us about your business needs and one of our experts will be in touch to arrange a personalised demonstration of how our award-winning P2P and O2C automation solutions can revolutionise your processes.