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Optimise and Automate Your Order-to-Cash Process

Our Ordering solution automates the receipt and processing of electronic customer orders, removing time-consuming manual tasks to reduce cost per order and error rates, while optimising cash recovery and revenue recognition for increased profitability.

Data is extracted from the source document with 100% accuracy, then enriched and transmitted directly into your SOP and ERP system in real time, providing a seamless integration and flow of information to drive efficiency, processing speeds and customer satisfaction. 

Key benefits of Open ECX Ordering

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Near Real-Time Processing

Realise near real-time processing, with orders processed in an average of 34 seconds.

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Enhanced ROI

Streamline operations, minimise errors, and optimise resource allocation for significant cost savings.

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Improved Accuracy

Eliminate manual data entry errors and ensure 100% accurate order placement.

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Accelerate Onboarding

Our dedicated team gets you set up quickly, so you can quickly realise the benefits of the solution.

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Customer Satisfaction

Process orders faster allowing you to reduce delivery times and provide outstanding customer service.

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Data-Driven Insights

Access comprehensive reports and analytics to make informed decisions and drive continuous improvement.

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Native Cloud Platform

Fully scalable SaaS solutions, architected in Azure with high availability.

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Customer-Centric Support

Our support team is dedicated to delivering outstanding levels of customer service.

Our customer community

We’ve built a really strong relationship with Open ECX. The team is approachable, highly skilled, and proactive, keeping us updated every step of the way. They are a valuable partner, and we look forward to developing our already great relationship even further.
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As our business continues to grow, Open ECX’s solutions can scale to support our increasing order volumes to ensure consistently high levels of operational efficiency. The solution has simplified business processes, allowing our finance team to manage high transaction volumes effectively and efficiently, without the need to expand our workforce.
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Most customers don’t even know we’re using this technology. The only difference is that they get their order confirmation quicker, our through-put time is quicker, and there are no more mistakes being made.
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Open ECX’s Ordering solution has streamlined our operations, significantly speeding up processes and enhancing accessibility for our store customers and suppliers. Once you see what Open ECX has to offer, you wouldn’t consider anyone else.
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How order automation can benefit your business

Open ECX's electronic ordering solution benefits every department involved in the order-to-cash process. 

Sales Teams
Customer Service
Finance
Logistics
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Sales Teams

  • Accelerate Sales Cycles: Eliminate time-consuming manual order entry and processing bottlenecks, enabling faster turnaround times and increased sales capacity. 
  • Enhance Customer Relationships: Provide a seamless ordering experience, respond to inquiries promptly, and build stronger relationships with your customers. 
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Customer Service

  • Improve Responsiveness: Access real-time order status and tracking information to quickly address customer inquiries and resolve issues. 
  • Boost Satisfaction: Deliver accurate order updates and proactively communicate with customers to enhance the overall customer experience. 
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Finance Teams

  • Improve Revenue Forecasting: Seamlessly integrate order data with your invoicing system, eliminating discrepancies and providing visibility of customer order commitments. 

  • Optimisation of Overall Order-to-Cash Process: Faster order processing and fulfilment enable quicker payments and improved cash flow. 
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Warehouse & Logistics

  • Streamline Fulfilment: Automated order processing and routing to support efficient and effective picking processes, reducing errors and ensuring timely delivery. 
  • Improved Capacity Planning: Early insight into demand from inbound orders, supporting effective operational capacity planning.

Key features of Open ECX Ordering

Ordering - Automated Order Processing
Automated Order Processing

Eliminate manual data entry and reduce errors.

Ordering - Multiple Order Input Channels
Multiple Order Input Channels

Accept orders via EDI, email, web forms, and more.

Ordering - Advanced Reporting and Analytics
Advanced Reporting & Analytics

Analyse valuable insights and improve straight-through ordering.

Ordering - Customisable Workflows
Customisable Business Rules

Tailor the ordering process to your unique business needs.

Ordering - Real-Time Order Tracking
Real-time Order Validation

Pre-validate your customers order data. 

Ordering - Seamless ERP Integration
Seamless System
Integration

Streamline data flow into your ordering system and ERP.

Customer Case Studies

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Our customer case studies provide a window into the real-world successes achieved through partnerships with Open ECX. From significant cost savings and efficiency improvements to strategic supplier relationships and streamlined operations, these case studies showcase the transformative effect our solutions have on businesses just like yours.

Are you ready to transform your O2C processes?

Get in touch

Tell us about your business needs and one of our experts will be in touch to arrange a personalised demonstration of how our automated Ordering solution can revolutionise your processes.

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Resources

Open ECX win ‘Development Team of the Year’ at the Business UK Awards
November 06, 2024

Open ECX win ‘Development Team of the Year’ at the Business UK Awards

Open ECX is proud to win 'Development Team of the Year' at the Business UK Awards 2024, celebrating...
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Open ECX Bolsters Team Amid Expansion Into New Sectors
October 14, 2024

Open ECX Bolsters Team Amid Expansion Into New Sectors

Open ECX expands into new sectors with recent business wins in food, healthcare, and engineering,...
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Arco Chooses Open ECX to Automate Order Processing
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September 27, 2024

Arco Chooses Open ECX to Automate Order Processing

Arco partners with Open ECX to automate order processing, boosting efficiency, reducing errors, and...
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Open ECX partners with K8 to further digitise the supply chain
September 04, 2024

Open ECX partners with K8 to further digitise the supply chain

Open ECX partners with Kerridge Commercial Systems to offer K8 customers a Next Generation EDI...
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Open ECX and Medius partner to offer enhanced AP Automation capabilities
May 02, 2024

Open ECX and Medius partner to offer enhanced AP Automation capabilities

Open ECX partners with Medius to deliver advanced AP automation and fraud detection, enhancing...
Read more >
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Frequently Asked Questions

What types of order can Open ECX's Electronic Ordering system handle?

Our system is designed to handle a wide range of order types, including purchase orders, sales orders, and returns, from various sources like EDI, XML, CSV, PDF files, and email. We can also accommodate orders from businesses with multiple branches, automatically identifying and allocating orders to the correct location. 

How does Open ECX’s Electronic Ordering integrate with my existing ERP system?

Open ECX seamlessly integrates with a wide range of ERP and sales order processing systems, ensuring a smooth flow of data to your existing infrastructure. Our unique conversion technology extracts the underlying physical data from source documents with 100% accuracy, transmitting order information directly into your systems in real time. 

Can the solution be customised to match my business processes?

Yes, our Electronic Ordering solution offers customisable business rules, allowing you to tailor the order processing to your specific requirements. This ensures that orders are validated and flagged for potential errors, all while maintaining a full audit trail. 

How does Open ECX’s Electronic Ordering improve customer service?

By automating order processing and providing real-time tracking and reporting features, our solution gives you more time to respond to customer enquiries faster, provide accurate order updates, and ensure timely deliveries. This enhances the overall customer experience and helps you meet your SLAs.

What kind of reporting and analytics does Open ECX’s Electronic Ordering offer?

Our platform provides comprehensive, real-time tracking and reporting features, giving you valuable insights into order receipt, processing status, and potential issues. This data-driven approach allows you to monitor performance, identify bottlenecks, and make informed decisions to optimise your order-to-cash process.