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Arco Chooses Open ECX to Increase Operational Efficiency and Improve Agility.
 

The Business:
Experts in Health & Safety

Arco is the UK’s only integrated services and safety products business, combining unmatched specialist expertise with practical, real-world industry knowledge.

With more than 140 years of experience and a turnover of over £280 million, Arco has solidified itself as the UK’s leading health and safety provider. For Arco, safety means much more than delivering products or services. It’s about delivering joined-up safety solutions that help businesses manage, mitigate and reduce risk at every step.

Arco offers unmatched scale, reach and resources, combined with a comprehensive range of safety products on the market. Their specialist safety services also provide the technical services needed for working at height, confined spaces and respiratory protection.

“The speed of implementation was a critical factor for us. With 140 customers, we needed a solution that could be deployed quickly. Thanks to the support and expertise of the Open ECX team, we were up and running within weeks, and the progress since then has been remarkable.”

The Requirements:
Improving operational Efficiency

With a large-scale customer base and a comprehensive product range of over 200,000 items, Arco needed to adopt a new solution that caused minimal disruption to their current ordering process. After previously experiencing slow processing speeds and system downtime, a seamless integration into Arco’s SAP ERP system was imperative to ensure no disruption was caused to their customer base.

Arco’s previous ordering process lacked agility due to the time spent manually correcting inaccuracies. This not only slowed down operations but also introduced a risk of human error. The urgency to find a new provider was heightened when their previous vendor announced its closure, leaving Arco with limited time to implement a replacement. With approximately 140 customers and £38 million in revenue dependent on their existing system, they couldn’t afford delays or disruptions. Understandably, there was initial apprehension, but it was clear that speed, reliability, and accuracy were non-negotiable.

Choosing Open ECX was an easy decision for us. They truly understood our customer base and the challenges we previously faced. What’s even better is their openness to our suggestions for system improvements. Partnering with them just felt like the right move.
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The Solution:
End to End ordering Automation

 

Open ECX’s Ordering solution automates critical transactional workflows to enhance data accuracy and efficiency. The Ordering solution uses metadata extraction and multi-point validation to identify issues like missing fields or quantity mismatches before processing. This solution delivers 100% data accuracy, enabling Arco to streamline operations and reduce costs.

To further support data accuracy and efficiency, Arco also benefits from the use of suspense tools within the solution. These tools enable the team to identify and resolve issues such as missing information in real-time, ensuring minimal disruption to order processing. Crucially, they also allow Arco to correct the root causes of these issues at source, helping to prevent repeat occurrences and improve long-term data integrity.

Arco originally sought a solution that would allow them to go live and begin processing orders within three months, but Open ECX exceeded expectations, delivering a successful implementation in just four weeks. The rollout of Arco’s onboarded accounts was smooth, efficient, and seamless, thanks to the support of Open ECX’s dedicated Onboarding team.

 

 

The Results and Improvements: 
Optimised Payment Processing to Meet Prompt Payment

By implementing Open ECX’s automated Ordering solution, Arco’s processing speeds have significantly improved, with Open ECX processing 98% of their orders and invoices in 70 seconds. This increase has improved efficiency and allowed Arco to strengthen customer and supplier relationships, resulting in overall satisfaction.

A key factor in this success is Open ECX’s tailored business rules that allow for highly customisable automation. Arco can set specific rules for how different types of documents are processed. This flexibility has enabled Arco to fine-tune the process according to their unique needs, ensuring that the solution works seamlessly with their existing workflows and compliance requirements.

By choosing Open ECX, Arco has significantly enhanced its operational efficiency and business agility. This has directly strengthened relationships with both customers and suppliers by reducing errors, improving communication, and speeding up response times. As a result, Arco is better positioned to meet the evolving needs of its partners while also future-proofing its operations and supporting its long-term business objectives. Arco is now expanding its use of Open ECX’s solutions by adopting the eInvoicing solution alongside ordering, aiming to further enhance operational efficiency within the business.

Since switching to Open ECX, our system now runs smoothly, with 98% of our invoices and orders processed in just 70 seconds. This marks a significant improvement compared to the slow processing speeds and system downtime we experienced with our previous vendor.
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